Return & Refund
Your satisfaction is important to us. If you are not completely satisfied with your purchase, MATRÚM offers a return or exchange within 30 days of delivery, provided the following conditions are met:
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Products must be unused and in original packaging
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Proof of purchase is required
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Shipping fees are non-refundable
To initiate a return, please contact our Customer Support team at support@matrumbeauty.com with your order number and reason for return. Once approved, we will provide return instructions. Refunds will be processed within 7 business days of receiving the returned items. Items marked as final sale, promotional gifts, or samples are not eligible for return.